We at BMW of El Cajon pride ourselves on efficient management of our courtesy vehicle fleet, which in turn translates into high availability for alternate transportation for our customers. In order for us to provide this free service to our clients, it is critical that we respect the rules and requirements necessary to maintain an efficient fleet for our guests. We require all drivers to be at least 21 years of age with full coverage insurance and a valid major credit card. Our vehicles here at our El Cajon BMW dealer are not available for vacation use, long trips,use outside of the state of California or Mexico. Courtesy vehicles are complimentary service provided by BMW of El Cajon, not a benefit required from BMW of North America. Term of use is defined by the time needed to repair or service your BMW Vehicle. If you purchased your vehicle at BMW of El Cajon you receive priority scheduling over others. There is also a daily mileage limit, if you need to extend this limit, please have this pre-approved before the rental takes place. If a loaner vehicle is needed for a non-reservation, we will do our best to accommodate you based upon availability and next day scheduling, but is in no means guaranteed.
We here at BMW of El Cajon can only hold reserved loaner cars for up to 1 hour past the scheduled appointment time unless we we are notified, otherwise they are considered a no show and the car will be made available for another guest. Any customer who does not return a courtesy vehicle within the guidelines of the return policy will be charged $100 late fee per 24 hour period until the vehicle is returned. Our BMW dealership serving San Diego, CA and all surrounding areas cannot be held liable for personal property left in customer vehicles or courtesy vehicles while in for service. Please ensure all valuables are removed prior to leaving in service or returning your courtesy vehicle. Our Courtesy Vehicle Addendum highlights the rules and guidelines for this free service. Please read the BMW of El Cajon Courtesy Vehicle Addendum carefully. We have experience disregard and abuse for this free service which has forced us to create strict guidelines and institute other precautions in order to protect this free service. We have installed tracking devices in our Courtesy Vehicle that track location, speeds, and mileage to ensure our driving limits are obeyed. We have experience abuse with customers traveling on vacation, out of state, and into Mexico with our vehicles which made us take these necessary precautions to protect our assets.
Below you fill find basic guidelines and information about our loaner car policies here at BMW of El Cajon!
Fuel Policy: Courtesy vehicles must be returned with the same level of fuel at time of rental. If the vehicle returns with less fuel, a fee of $5/ gallon will be charged to your credit card.
Smoking Policy: A cleaning fee of $150 will be charged to anyone who returns a BMW courtesy vehicle that has been smoked in.
Damage Policy: If a BMW courtesy vehicle is damaged while it is in your possession, you will be responsible for the cost of the repair. Damages include but are not limited to the following; unrepairable tires, damaged wheels, cracked windshields, and any and all body damage including scratches. You do have the option of paying out of pocket for repairs, or proceeding with an insurance claim with your insurance company. If you choose to file an insurance claim, you will need to submit all needed information to an alternate transportation advisor. Any legal fees incurred to collect will be charged accordingly to the claim.
Return Policy: When an advisor calls to inform you of your cars completion your vehicle must be returned that same day by the end of the business day, or otherwise approved.
Shuttle Service: Shuttle service is also available for waiter repair services or for our customers who would prefer to not use a courtesy vehicle. When your vehicle is complete, we will gladly pick you up. Shuttle service runs daily from 7:00a.m.-5:30p.m. Please call 833-636-1190 and ask for Alternate Transportation to arrange a shuttle.
Please let us know how we can help with your car rental today! You can contact BMW of El Cajon online, at 833-636-1190, or stop in at our BMW dealership located at, 720 El Cajon Blvd.
Thank you for your patronage!
