It was a pleasure working with Michael and his team as I went in to buy my first BMW. From the moment I came in, I encountered a friendly and comfortable environment. Michael is a very easy going person who makes your buying experience very enjoyable. He is attentive to your interest and very knowledgeable. I test drove 2 vehicles from which one was in the show room. He went all in and took the one from the show room out to show me the difference between the two vehicles which impressed me because he had to move a couple vehicles ...
BMW of El Cajon came through again for me with excellent customer service. I was looking for a specific vehicle but when I came into the dealership, there wasn't even one of the models I was wanting to trade-in for. Mike Rush was there that day and he promised to give me a call when the model I was looking for came in. Low and behold about a month later, I did get a call from Mr. Rush, letting me know they had one, just one, and it fit my wanted description. He did not forget about me! I ...
Great experience buying my daughter's first BMW. This is second vehicle I bought with this dealership and they are top notch, professional, informational and not pushy. Mike was our point man and made everything smooth and timely. Highly recommend this dealership if you're in the market for a BMW.
Professional sales team. Michael provided me with excellent customer service. I’ll recommend everyone to visit there.
This was the 3rd Beamer I ha e bougjt from BMW El Cajon. It gets better every time! I got Michael Rush as my Client Advisor and he was AWESOME! He found me the perfect car then found me the perfect loan with the perfect rate & perfect payment! The whole thing was perfect!!! It was unbelievable!
Wifey and I came in with the hopes of looking at a few vehicles and immediately we were greeted by Mike Rush. He was very patient with us as he answered all the questions we had. He never made us feel pressured like with had to walk out that day with a vehicle like most dealerships make us feels. He treated us like family and that what we really appreciated the most. We went to the Kearny Mesa location and didn't get the same warm welcome like we did at the El Cajon location. My wife had been wanting ...
I had a great experience with purchasing my new 2021 M340i. I’m in love with the way it drives! Thank you Michael for helping me!
Excellent service department customer service! I am an extremely satisfied customer. El Cajon BMW is my #1 dealer/service department. My 2015 428i runs like new thanks to the technician Ruben and Service Advisor Art.
I had an excellent experience at the dealership with my wife, which frankly is not the kind of place that you expect to have even a good experience. From the minute I was greeted, to the time that I left I never felt any pressure to do anything that I was not comfortable with. And frankly, that is why I ended up driving out with my BMW M3, which was the first 2021 M3 sold by the dealership. Thanks to Michael, Jordan and Emilio for getting me into my dream car. Cheers!
Above and beyond great service a very smooth transaction. I highly recommend asking for Mike Rush he is professional, friendly and honest and makes great service a priority!
I accompanied my mother to BMW of El Cajon in search of a safe, reliable used car at a reasonable price. We were assisted by salesman Michael Rush, who was a consummate professional. My mother, a senior living on a very limited budget, found a used Toyota Camry that was in great condition except for the driver’s side visor, which was broken. The Camry was competitively price, so she purchased it but worried about the cost of the repair. Michael Rush and his supervisor wanted her to be completely satisfied with her purchase, so they arranged to obtain and ...
I leased a car from Michael Rush and he was courteous and professional. He was straight forward and I did not feel like he pressured me into anything. I would recommend asking for Michael Rush if you are planning on going to BMW of El Cajon.
When you really need a car and looking for a great deal and amazing people to go over the details BMW of El Cajon is your choice. Michael and Mike were amazing. Jordan made the paperwork so easy. Michael went over all the details very patiently and helped me chose the right car. Would recommend choosing them for your next car. Thank you BMW of EL CAJON ☺️
Amazing work. Great experience. Ammar Alsammarei and Emilio Roukuz are the best in the game. Highly recommended for any new or used BMW. Trust me.
Michael provided a great experience in buying my first BMW. I didn't feel pressured and left feeling good about the purchase. Thank you Michael!
Great dealership, was able to lock down a 2017 Manual Transmission 3 series with no problem. I called them up and the car was on the lot ready for me to test drive as soon as I got their. The patience and knowledge of the team allowed me to fully understand my purchase before making the commitment. Thanks to Michael and Daniel, would definitely buy from them again.
Sonny Juwaideh was the best salesperson you could ask for. Always kept it light, funny and informative. I highly recommend him for you next BMW purchase! Thank you, Sonny!
Micheal Rush gave us excellent customer service..he was professional and patient never Pressured us to buying..Thank you Micheal. I Love my Bmw X3
Michael Rush was great in explaining features of X3. Mike Harrity make me comfortable with the purchase price. Chelsea was a great genius! Great experience!
We just make our first journey into leasing and we chose a BMW. Our Client Advisor, Michael Rush, was well informed about his product, answered all of our questions thoroughly, and did a great job helping us to understand the leasing process. Manager Paul and the finance department rep were equally friendly, helpful, and professional. They all made the process easy and enjoyable. We are enjoying our new BMW and appreciate the friendly professionals at BMW of El Cajon!
I bought my first BMW from Michael Rush. He took excellent care of me and did not use high pressure sales techniques. I appreciated that very much. He made buying the car fun and not stressful.
Great service from Michael Rush our client adviser, he was very attentive and courteous Our initial visit to BMW El Cajon was just to see their inventory and we ended purchasing a XE3 Very happy with it so far
Laralyn made my vehicle repair (including working with a third party warranty) extremely easy. She was so competent and helpful it was unbelievable. Thank you
I had a great experience purchasing my first BMW. Michael Rush was nothing short of spectacular! Mike was very knowledgeable, attentive, and answered our questions honestly and thoroughly. Not pushy at all. Not once did I feel any pressure to buy. We went over different vehicle options and he made sure I got a car that fit all my criteria. I thought I would drive off the lot in a used X1 but because of Mike, I got a fantastic deal on a certified preowned X3! I would definitely recommend BMW of El Cajon based on my experience. Ask for ...
I was pleased with my recent experience in purchasing a 2014 535D at the BMW of El,Cajon. With the help of Erica Trujillo and her Sales Manager, Mike Harrity, I was able test drive the vehicle, inspect the car and get answers to all my questions on the maintenance history. A special thanks to Erica, for her diligence and ability to close the transaction with me. Even after the sale, she personally followed up with me in addition to sending the car manuals and getting the last piece of the finance documents to me. Overall, great customer service.
Michael Rush is very kind, helpful and professional. He is the best salesman I’ve ever met. I will go to him next time I buy another BMW
Michael Rush is the Best Salesman in the world! So professional, kind and patient! Thank you very much to make my dream come true! Now I own a BMW
I am on my 5th BMW and have been to BMW service centers up and down California. I was getting nervous that the customer service at BMW was gone in the times. I brought my car in to El Cajon BMW Aug. 2019 for a recall and did not have a great experience. The first service guy was not the nicest and I have had him in the past and has not improved. I mean come on you work for bmw and you say you are an AUDI man!!!! Well, the next day my service light came on and I tried ...
Laralyn is the best service writer that I have ever met. She went way above and beyond to take care of me.. my vehicle was out of warranty and the repairs would of cost over 6k which I could not afford right now. She Dug deep and went the extra mile to help me. She found a recall that actually covered my repair. Instead of just telling me there is not they can do she found a way to get it done. I don’t know of very many people that would do that. Not only does she take her ...
Once again. BMW of El Cajon doesn't disappoint. Great service and a great deal without hassles. We couldn't be happier. The sales crew from Paul who was great with us at first to Kevin who was super professional and helpful as well to finalize our deal. Adam the Sales Manager came out to greet us and make sure we were well taken care of as well. Absolutely a great experience once again. Both my happy wife and I highly recommend BMW of El Cajon. Thanks again. We'll be back in February for another one. I did this ...
Michael Parker (service advisor) is an HONEST ands AWESOME advisor! Helped me out all the way. Kept me updated on repairs being done on my car.
This dealership is amazing. From the moment you pull up they treat you like a vip, it was very nice. Michael the service advisor was very nice and knowledgeable. Everyone smiles and makes sure you are not waiting for more than 15 seconds. They give you a beautiful loaner car too! Also the cappucino machine is a bonus for sure. I love this place and will always go back. A wonderful experience! I had 3 recalls on my car and they fixed them all for free in 2 days.
El Cajon dealership is very friendly and welcoming, their staff is extraordinary and I would like to thank them for their awesome service. I would definitely go back in the future.
I've had the pleasure of working with Daniel Luker the last 2 times I've brought my car in for maintenance, and most recently to have the iDrive screen repaired. Terrific service. Thank you!
I was trying to buy a 2018 M2 and Randy Grams just took care of everything perfectly. I ended up buying it (the car of my dreams). Deanna Kehler recommended Randy to me and it was a great choice. He assisted me very well with everything. Lilly Gutierrez does a great job in the Finance Dept too. Overall I've always had a great experience at the El Cajon BMW dealer for the past 12 years that I've been going to them with my BMW cars (M3, M235i & M2).
Randy Grams is an phenomenal car professional. He was extremely patient and informative with me before I was able to make a decision on my first purchase of a BMW. The entire staff were very helpful as well. I must say that after waiting 24 years to get the car of my dreams I was blessed to have been matched up with whom I believe is a lifelong friend. Being a retired Navy Chief it feels good to have a car professional and dealership that operate in the spirit of excellence & integrity!!
Albi is really great at what he is doing and he helps us get in and out of dealership with the car that we were looking. Great experience and will go back again and do business with him.
After months of searching for a new car for my wife, we decided to get what we’ve wanted for years. Our search lead us to BMW of El Cajon. We found the right model with all the amenities my wife wanted at an unbelievably low price. And the service was second to none. Shawn and the rest of the staff really know how treat their customers with first class hospitality.
any problem I have had with my car has been taken care of with professionalism and efficiency I am more than satisfied with bmw of El Cajon thanks Matt.
Service department is great, my vehicle was ready when promised. They even took care of other warranty parts that I didn't even know about. I also like the convenience of loaner vehicles.
Through all the years I have serviced my vehicle at BMW El Cajon I have never been disappointed. This last service visit was no exception. Daniel Luker, my service advisor always kept me updated and informed. I believe he consistently delivers the core values I have experienced with my interaction with BMW El Cajon.
My experience was great. I feel privileged to have a BMW and my service representative, Joe went out of his way to make sure I was happy. BMW also is not only reasonable with oil changes but I would rather deal with mechanic's who are trained to service European vehicles.
Thank you Terry V. and tech for correcting my problem with the headlights! Terry continues to deliver on his commitments and that is why I continue to return to this dealership... thanks to everyone involved-from the greeter, service advisor, techs, and car washer. -Gerry G.
Lilly and Alby piantadosi excellent sales persons I feel very confortable with them ! They permitted me driver all the unit that I wish to know it And they show me all posibilitéis
I've been purchasing and servicing my vehicles at this location since 1999, when they were under the ownership of Rug Cunningham as Cunningham BMW. I've experienced service and assistance from San Diego BMW, Vista BMW, Murrieta BMW, and none of these dealers hold a light to El Cajon BMW. I can assure weather you in the market for a new, used, certified per-owned or just service for your existing, look no further that El Cajon BMW. 100% satisfaction in sales and service is what you will receive time and time again.
Joe Caffrey reviewed what service would be provided and also informed me of the recall - everything was done as stated which included wash and vacumn of the car before pickup. Loaner was provided
Excellent Service. Check timely eventhough I was late. And my advisor Michael Parker was excellent. Every step of the process was professional and excellent. And eventhough I made to the dealer 2 min before end of their shift everyone pitched in to see me out the door, car services, washed and flowers given to me at the end of it all. Is that awesome or what. Luv'ing my car and my dealership, El Cajon, CA. Blessed👍🏾🏆💐😎😊🎶💯
First time to this BMW dealership (or any BMW dealership in San Diego) since relocating from Orange County (my dealer of choice in Orange County is Crevier BMW). Read Google and Yelp reviews and was also referred to by my mechanic who services my vehicle (oil changes, etc.) since the free maintenance from BMW had expired. My 328i is still under CPO. Check engine light came on and it was diagnosed as two oxygen sensors that needed to be replaced. This was covered under California Emissions warranty so their was no deductible. Setting up an appointment was very easy on ...
I purchased my BMW 328i station wagon in December 2015 at BMW of El Cajon and I'm more than happy for all the great service and customer experience I have had so far. Daniel helped me with my first service this week and his excellent communication skills, product knowledge and customer focus made it another great experience for me. Car was ready as promised nice and clean and in addition he surprised my wife with flowers which we very much appreciated. Thanks again and I'm looking forward to our next appointment..
It's always a pleasure to go to BMW of El Cajon. All the Service Advisors welcome you with warmth and eager to assist in any way. Joe Caffrey, my Service Advisor is courteous and listens well. He took care of all my concerns like pairing my phone, GPS concerns and loose cover plate in the trunk. If you have hesitations in going to dealers, you shouldn't with BMW of El Cajon. Thanks for the great service always!
I mainly dealt with Terry at service. He was very helpful and he asked right away if I was in the Armed forces, when I told him I was, he was quick to thank me for my service and mentioned they would take good care of me as much as possible to show appreciation of my service even though my car was just out of the warranty coverage. Terry set me up with a loaner for two days while they took care of the dicrepancies at a minimum charge, all while having a great attitude and friendly demeanor. He even ...
I brought my 2014 650I in for servicing and was very happy with the people there. They did a great job and we're very friendly.
My salesman, Yul, was all about what I knew I wanted. He knew where to find the perfect car on the lot that has hundreds of fabulous BMW's. My choice came down to just two within 20 minutes after starting to look. The the hard part was the choice had to be made. I changed my mind after Yul had stared the paper work on a blue 328i. I changed my mind and wanted the black 328i. Not a problem. Yul was won it in a flash.
I have been a loyal customer of BMW of El Cajon for 11 years and I have never been as impressed by a Client Advisor as I was with Randy Grams. Randy is a BMW enthusiast and is extremely knowledgeable about all of the BMW models. He got to know me and quickly found the right vehicle for my driving needs and my budget. I spent the good part of a Saturday with Randy and never felt pressured to buy a vehicle. I'm now driving my third BMW and I'm thrilled with my X1. If you're looking for ...
At the El Cajon dealership everyone was very courteous and helpful, the service was done before the given time. Because of the great experience I've been with BMW for several years and will continue there for many more.
Everything from when I pulled up to when I drove out another owner was great every person had a smile on their face every Vibe was good and I had a special coupon for BMW of El Cajon always has some kind of deal or special going on if you asked them or receive coupons from their mailing list my service advisor followed up with me and told me all the specifics very Timely and also was a very polite gentleman. Also they have water in a fridge with their own dealerships name in printed as the paper logo wrapped ...
As always our experience was exceptional, especially the dependability and trustworthiness of BMW of El Cajon. Matt Moore is our favorite advisor, very honest, friendly and dependable. Overall satisfaction is a ten.
I recently moved to the area and had to find a new BMW dealership to take my car for service. It was recommended to me by another BMW owner to try out BMW of El Cajon. I had a great experience working with Daniel Luker. He was professional and informative about what they would be doing for this service. They completed the work very quickly and gave me back my car nice and clean with a fresh wash and vacuum. I would definitely recommend this dealership.
Randy, did an outstanding job in helping us buy the car. His service was excellent. I will recommend him to all my friends and coworkers.
Brought my BMW i3 for its 2 yr service as the computer message in the car annunciated this event. Garrett was friendly and extremely helpful in thoroughly checking on my i3. He explained that the service and re-call items would be addressed and rectified; and that the fixes would be done expeditiously. He communicated and recommended additional service (tire alignment) which was badly needed as I was totally unaware of the uneven tire wear occurring. In the end I was presented with a nice flower arrangement which was a nice touch. I really appreciated the caring attitude Garrett had with me ...
Everyone is friendly and professional! I take my car to this dealer for oil changes and I always get great service!
I've had nothing but great service from this dealership. I bought my 2007 335i coupe from them (Albi P was my sales guy) and have had it serviced there (Brent M. is my service writer) for as long as I've owned it. I live in Clairemont and could easily take my vehicle to another BMW dealer within a few miles of my house but Brent has won my car heart with excellent service each time I come. Correspondence, either over the phone or through email is always prompt (within 24hrs and usually much less) and the service department has ...
I was there for a schedule free oil change for my BMW. Everyone was very courteous and polite and helpful, the service was done defore the given time and waiting for my car was enjoyable, waiting room had a flat TV, a small fridge with cold water and of course a very high tech coffee maker that can prepare you anything you need by a touch of a finger. Another impressive detail is that they have a basket filled with fresh beautiful flowers for customers, given to them when they leave. Because of this and more I've been with ...
A sales men who understands your needs n helps you fulfill it, The best sales person whom i have met till date. keep up the good work randy.
Randy Grams, Client Advisor is excellent in following up with clients. Gave us 100% perfect service from impromptu turnover of lease car to getting a new one. Very fair and honest. Kudos to Gino who gave us a good deal on the car lease. Will always be loyal to BMW.
I've been going to BMW of El Cajon for a number of years. I have never been disappointed with my service advisor or the service on my vehicle. Daniel provided me with an honest evaluation of what my service would cost, and the service always completed promptly. I have recommended this dealership to my friends because I know they would be taken care of on each and every visit.
So I've been a customer of SD BMW for years cause I didn't know any better. BMW of El Cajon has taken my BMW experience to another level. There customer satisfaction is as serious as the brand they represent. Was in and out within 45min with my new X3.
If you want excellent service, go to Terry Vestal, he is the most honest, helpful and courteous guy in town. You are awesome Terry! Thank you!! You deserve a pay raise for the type of excellent customer skills you offer!
On my last visit I learned that I will always go to Terry Vestal to get service, the most helpful and courteous guy in town. Thank you Terry for getting things done!
As soon as I arrived, Terry walked over to provide assistance. Terry was very articulate to resolving issues with my bmw. Kudos to Terry & the service dept. Sincerely, Philipp G Lim Major USAF Retired
Shopped at different dealerships where the employee either didn't care so much to show us vehicles or where they just didn't care to show us options or work with us to get a car that suited our needs. A few never returned calls or emails even with the interest we had in purchasing our vehicles. But once we made contact with Chuck at BMW El Cajon, not only was he attentive to our needs, but was more than willing to meet with us, talk with us and spend the time trying to get us a car that we ...
My family and I had a great experience at BMW of El Cajon. Daniel Quintero was our sales advisor. He was patient and not pushy at all. He took his time showing us several vehicles until we found the one we loved. The dealership is clean and lots of nice people work there. I'll be buying my next BMW from this dealership.
took BMW in due to screw in tire - had to buy new tire - service provided was prompt, courteous and even got the car washed - nice group of people
Shawn &Jake awesome customer service; Shawn gave my husband and I option we were happy with all the service you have awesome employees great job!!!
DON'T BUT A BMW FROM Any OTHER DEALERSHIP!! I just bought mt second BMW from them and I can't say enough GREAT ABOUT THIS DEALERSHIP! From the General Manager Ron, to my sales rep Chuck (he is top notch and wonderful to work with!), to he service department, the BMW genius's on hand, the parts dept., the car valets, the car wash staff, the loaner dept, and the quality of the cars they've sold me. I initially went to another BMW dealership in town and had a horrible experience. I was hesitant to drive to El ...
The best dealership so far for us, clean and relaxing environment while waiting, all personnel are very cordial and courteous, service was always excellent and when you drive your car out of the dealership you have peace of mind that they gave you the bra and honest service
I was at the dealership helping my best friend shop for a car. I had been considering a new car for myself but wasn't thinking about a BMW, until I saw my 535 on the lot. Shawn saw the twinkle in my:) and within minutes I was on a test drive, enough said. What a fantastic, personable and friendly salesman. I have purchased 5 other cars in my life from dealerships, all of those experiences were long, grueling and exhausting. Shawn Deysel, my best friend and I laughed until it hurt. I brought my husband back later that day....to spend ...
Looking online to see what local dealerships had in their inventory, we were amazed at the selection of the El Cajon dealership. What I thought was going to be visit to just 'look around, see what was available and ask questions', turned out to be a great car buying experience. Randy, our sales associate, was extremely helpful and answered all of our questions. There was not one single push to buy or hurried moment to make a decision. Not only did we leave that same afternoon with our first BMW, we left knowing we would return for our second.
We want other BMW dealer and did not find the vehicle we like. They did not even offer to order the vehicle with the option we wanted. Shawn show us the vehicle but it was not what we want and order the vehicle with the options we want. Shawn kept us update on the order. Thank You
I bought my 2008 330i here in 2008 and recently purchased 2016 X5. I love going to this dealership. Service advisor are always good to me. And thanks to amazing Tamara for making it happened for my x5. She sure worked hard to get my deal done. I would highly recommend Tamara and El Cajon dealership to everyone!
We located the car I was looking for online and from the first conversation with Yul, the entire experience was excellent. After flying to San Diego, the Director of Sales, Gino, arranged for transportation to the dealership and a team of amazing staff worked together to ensure the car purchase was efficient, professional and seamless. I was able to leave for home within no time. Any expectation of customer service will be met. Faraz spent all the necessary time to show me the car details and features. Overall, I consider BMW of El Cajon as an excellent dealership and will ...
I brought my 2013 328i in for servicing because the hood release stopped working. While the car was in I also wanted an oil change since the last one occurred a year prior. Brent Mattraw was my service advisor. Brent checked the service advisories and found a recall for a thermostat so this was added to the work order. I was called later in the day and advised to replace the two front tires that were run flats. I authorized the additional work. I was called the next morning and the car was completed and had been washed and vacuumed. Overall ...
Excellent service and turn around time. My Advisor Garrett was prompt with calling me when my car was complete and made sure I was offered refreshments while I was waiting.
We are from AZ and had a 'Service engine' light. Took the car in and was treated by everyone like I had been coming there for years....friendly, helpful, professional. Matt (service advisor) explained what to expect and made recommendations for service that was due. I was in and out within a very reasonable time, car ran great and we safely returned to AZ with no problems.
Sales agent shawn has been really helpful and knowledgeable on my buying of used bmw 528i, he also help on getting my insurance setting up, thank you shawn, give you a big thumb up.
I leased an X1 35 for my wife and the experience was extremely smooth. Client adviser Shawn Deyzel and Manager Gino Centofanti were extremely easy to work with, and were very professional. They gave me their best price up front on a demo car (and it was a great deal, over 25% off MSRP) and calculated the lease payment correctly the first time. I was very impressed with their honesty and transparency. Gino shared the full lease calculation details (money factor, residual % and the demo car residual mileage adjustment) and the contract I signed was exactly what we agreed to over email. ...
David Ponce came to my house to North County last week to answer some questions I had about my 435i convertible and he was an absolute pleasure. Not only was he very knowledgeable but was super fun and friendly. He enjoys what he does and it definitely shows. After he programmed my garage door opener, we took my car for a spin and he showed me cool features which will enhance my driving experience. He answered all my questions and took his time explaining everything to me. The service didn’t stop there as he told me to call him ...
I'm a first time BMW customer and was fortunate enough to purchase a 6 month old certified 328 xi sport wagon and I love it! From the moment my wife and I set foot on the parking lot we were very impressed with the professional and customer focused way we were approached by Eddie. I had done some research online prior to our visit at BMW El Cajon which helped me to narrow down on what I'm looking for. After a few test drives I'm glad to say that I'm very happy with the new purchase we made ...
I bought a new 335i from Randy Grams today. I went to BMW of El Cajon because the internet told me they had the best inventory. I spent 40 minutes with Randy looking at and discussing various 3 series cars and driving one. He was very helpful. I went back to my office and worked until 4. My son dropped me off at the dealer at 5:30 . We agreed on a price right away and I was out the door with my new car at 7:30. It was my easiest new car purchase ever. Jim G
Took my car in and met with David Ponce the "BWW Genius" to better understand the bells and whistles in my car. David was fantastic - polite, professional and a really nice guy.
I have owned cars from Mercedes, Porsche, Audi and Infiniti. The best dealership experience I have had by far was my recent purchase at BMW of El Cajon. After driving my new 428i convertible for a week, I met with BMW Genius David, who explained how to use all of the features of my beautiful new car. As I am admittedly a bit of a technology dinosaur, David had his work cut out for him, but he was patient and good natured and taught me everything I needed to know. I left the dealership confident with my newfound knowledge, and ...